FAQs

Answers to the questions we hear most often about renovations, appointments, quotations and guarantees.

Working With Us

Which areas do you work in?

We work in Amsterdam and the surrounding area. This includes Amsterdam-Centrum, Noord, Oost, West, Zuid and Zuidoost, as well as Amstelveen, Diemen and Zaandam. If you are just outside these areas, send us a message and we will let you know whether we can take on the job.

What are your working hours?

We work Monday to Friday, from 08:00 to 16:00. You can call or send a WhatsApp message on 06 - 25 43 55 47 during these hours. Messages sent outside working hours are answered as soon as possible on working days.

Do you offer emergency or 24/7 service?

No. We are a planned-appointment plumbing company, not an emergency service. We do not work nights, weekends or public holidays. This keeps our planning realistic and our prices fair, because you are not paying for emergency call-out rates. If you have a burst pipe or another situation that cannot wait, please contact an emergency plumber.

What does same-day service mean then?

Some jobs are small enough that we can fit them into the current day's schedule. A dripping tap, a slow drain or a leaking connection often falls into this group. On working days, if our planning allows it, we will schedule your job the same day. Send us a photo and a short description on WhatsApp and we will tell you straight away what is possible.

Our Services

What work do you carry out?

Our main work is bathroom and toilet renovations, pipework and repiping, underfloor heating, sanitary installations, leak detection and repair, drain unblocking, and maintenance contracts. You can find the details of each service on our Services pages.

Do you install or repair central heating boilers?

We do not carry out boiler work ourselves. If your project involves a central heating boiler, we arrange this through a certified partner, so the installation is handled by someone qualified for that specific work. We do not carry out air conditioning work.

Who supplies the materials?

Both options are possible. We can supply everything, or you can buy your own sanitary ware and tiles and we install them. If you buy the materials yourself, we will tell you in advance what to order so that nothing is missing on the day of installation.

Does a renovation include removing the old bathroom and taking away the waste?

Yes. Stripping out the old bathroom or toilet and removing the waste is part of a complete renovation. This is stated in your quotation, so there are no surprises afterwards.

Quotes and Guarantee

What does a bathroom or toilet renovation cost?

The price depends on the size of the room, the condition of the existing pipework and the materials you choose. We have listed indicative prices for our most common jobs on our Pricing page. After we have seen the space, you receive a written quotation with a fixed price, so you know where you stand before we start.

How do I get a quotation?

Call or send a WhatsApp message on 06 - 25 43 55 47, or fill in the form on our Contact page. Tell us what you need and add a few photos if you can. We will plan a visit to look at the work, and after that you receive a written quotation.

What guarantee do you give on your work?

We give a one-year guarantee on our workmanship. Products such as taps, toilets and shower units are covered by the guarantee of the manufacturer. If something goes wrong with work we have carried out, contact us and we will come and look at it.

Do you also work for VvEs and businesses?

Yes. We work for homeowners, for VvEs and for businesses. For recurring work we can also set up a maintenance contract, so inspections and small repairs are planned in advance instead of being dealt with one by one.

Have more questions?

If your question is not answered here, call or send us a WhatsApp message on 06 - 25 43 55 47, Monday to Friday between 08:00 and 16:00.